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In an ideal world, I would sit down with each customer and help them step-by-step so they can have a smooth experience, and help themselves if they need to again. One customer does not "deserve" your service any more than the next retail wise and the company tries to flatten the curve. I usually treat it similar to how I would handle multiple customer groups and try to offer all of them equally the best service. A lot of customers take the card and put in their wallet so they can email in advance for future orders. We also have cards that we will hand out with the instructions and a line for the code for when they come to the counter. Obviously, if the store is dead, you can go a bit more in depth and help them. Use that code in the machine to print your item. Select Print, then Email on any one of our in-store self-serve machines. Staples associate, Cindy was amazing in helping me. The cost savings a customer gets by using the self serve, is due to the difference in cost in us paying an employee to do it, along with the satisfaction of other customers. Email your document to and expect a confirmation email. I visited the copy and print center today hoping to get assistance with printing at the kiosk but I never received an email confirmation from with barcode. If you need more sizes, please email us at. Especially in these times where stores can be a bit understaffed, self serve can't be a priority. to send the JPEG or PDF to Staples or any other professional printer. David Carter Print and Marketing Supervisor at Staples (company) 2 y Related How can I have pictures from my phone printed at Staples This is a free cloud service. You will have to call the store nearest to you to get the store four digit number. If they still can't figure it out, inform them that we offer printing at the copy center as well. email address for Staples printing dept: print.marketing (store). With the streamlined service, you’ll be out the door. Choose your document print settings and hit Start on the copier. I usually tell them the two steps, if they have issues, repeat the steps and write the email down on some scratch paper. On the FedEx Office Print & Go payment device next to the copier, select Print and then Print with Retrieval Code and follow the instructions.